Returns & Exchanges

At AUKEY, we stand behind the quality of our electronics with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your tech needs are met.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial delivery.

• 3.
  Ship to AUKEY

  Affix the provided shipping label or send the package to our designated return center using a trackable shipping service.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned hardware, we will process your full refund or ship your replacement unit within 5-7 business days.